I am a Senior Association Manager at our association management company (AMC) and work as the Executive Director (ED) for multiple clients. One thing I know for sure is that, regularly, the Chair of each Board changes every year or every second year. When you have multiple Boards, creating [...]
For association volunteer leaders, a survey can help answer some important questions. Are members seeing value? Is an event meeting expectations? Does a longstanding program such as a member recognition program still serve its purpose? As a marketing and communications manager, I see surveys as an opportunity to connect [...]
When someone says "young professionals," it's hard to know what concept they have in mind. For many people, a young professional is defined by age, not by years of experience; that means that up to age 35, anyone can fall into that category, regardless of how many years they've [...]
When you're buried in emails, deadlines, projects, and meetings, following up can sometimes fall by the wayside. I touched on this topic in my original blog, “The Art of the Follow-Up “ but wanted to continue talking about it, because I consider it vitally important for the relationships you have with [...]
Association volunteers are constantly balancing meetings, committee work, and professional responsibilities. A productive meeting may end with several decisions and action items, but once everyone returns to their regular schedules, it can be easy for those next steps to get lost in an inbox or forgotten altogether. One way [...]
Launching a new association brand at a trade show is one of those projects that is both exciting and a little nerve-racking. As an event coordinator, I always get to see all the moving pieces come together behind the scenes and with a rebrand, there are definitely a few [...]
Every year, client satisfaction surveys offer association management professionals an opportunity to learn what is working, what is not, and where we can improve. Sometimes, however, the most useful insight doesn’t come from the answer to a survey question, but from the question itself. One recent survey asked: “Have [...]
Just imagine: you ask five members of your association what their top priorities are right now; what would they say? Would they know where the association is headed? What is the Board focused on? What progress has been made? Or would they give you five very different answers? Over [...]
Conferences are a crucial part of Professional Association management. They give members an opportunity to connect, network, and develop professionally. Choosing the right theme for your Conference can greatly impact membership turnout, engagement, and reviews! Below, we will explore the different ways to ensure that your theme draws members [...]
Managing vendor invoices is one of the most important responsibilities for an association accounting clerk. While processing an invoice may seem straightforward, accurate and timely invoice management plays a significant role in maintaining financial control, supporting vendors, preparing financial reports, and ensuring an association’s funds are used appropriately. For [...]
