Membership associations exist to serve their members. Ensuring members are satisfied and engaged should be a key priority for every association. To deliver on this, members must be able to express their support of the actions of the association. Membership satisfaction and feedback surveys help associations realize members’ wants [...]
The membership directory is a useful tool for association members. Industry partners and stakeholders make use of it often. The directory is a great way to encourage and allow members to connect with each other and to build strong partnerships. There is a lot of thought and a lot [...]
Associations frequently rely on Standard Operating Procedures (SOPs) and association task calendars to guide board members and association staff through their work over a calendar year. These pre-established systems to complete tasks throughout the year are a key tool to an association’s success. I recently read a book called [...]
During this global pandemic, most associations have their employees working from home. Working remotely affects communication, prioritization, and overall organization. With such a drastic change in environment, pace, and priorities, it’s important to stay connected with colleagues during these uncertain times. Putting time, effort and thought into keeping yourself [...]
Canadian associations are often bilingual, meaning they offer membership programs and services in both official languages: French and English. In this context, members, potential members and industry partners are expecting bilingual service. It is the role of the association and its board to set policies and expectations for French [...]
An association’s reputation comes from the work of the association board of directors and its various committees. These groups are mostly responsible for ongoing the policies of an association. But the unsung heroes of the behind-the-scenes progression of an association are its task forces. What is a Task Force? [...]
The ink is still drying on your employment agreement, but the daily tasks of the association must go on. Transitioning smoothly into a new role with a new association is crucial to gaining an association board’s trust and to establishing a strong working relationship with association members. This blog [...]
For all associations that our company manages, a board binder is created. The board binder stores several important documents and information regarding that association and is an important resource for all board members and association staff. Why have a board binder? The board binder serves a number of purposes: [...]
Being hired for any new position with an association management firm can be nerve-racking. But, temporarily replacing someone who will be returning from a leave of absence only adds to the anxiety. Association term positions are like trying to jump onto a moving train and then jumping right off [...]
Do you have a rewards card in your wallet? How about a mileage plus credit card for your favorite airline? A points system at the local grocery store? The world is full of rewards programs, and everyone is part of at least one of them. Association memberships are similar [...]
