Associations: Who is Your Customer?

By |2023-11-02T13:16:11-05:00November 2nd, 2023|

Who is your customer? How straight forward and easy a question is this for your association?   For some associations, this is easy, members. For others it isn’t as simple, so Boards need to stop, assess, and ask this important question.   Associations spend money on strategic planning. Post pandemic, strategic [...]