For many associations, board turnover is perpetual. This can be great for an association but can also be disruptive. It is important to be prepared for a new group of volunteers and to empower them to use their capabilities to perform to the best of their ability, ultimately resulting [...]
A new member’s first interaction with an association can make a lasting impression. There are a variety of different ways that you can onboard your members. It is important to personalize your member initiation to the particular needs of the new member based on what their expectations are. Every member relationship [...]
People often struggle with change—change is hard and can force people away from what they are used to—but change happens. When there are big changes in association staffing or service providers, or even how an association is managed, it can be challenging for association members, board members and staff [...]
